Contact the Non GamStop Casinos Editorial Team

This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. We research casinos that sit outside the GAMSTOP self-exclusion scheme and write up their bonuses, payment routes, withdrawal rules and game ranges for UK readers. If something we have published looks wrong, out of date or unclear, tell us and we will check it.

Email us at [email protected]. Messages are read by a person, not filtered into an automated reply loop. We aim to come back to you within two working days, and we will say so honestly if an answer takes longer because a casino's terms need verifying first.

What we can help with — and what we cannot

We are an independent comparison and review publisher. We do not operate any casino, hold any player funds, or have access to your account with an operator. That shapes what a message to us can realistically achieve.

We can help with questions about how wagering requirements work, what a bonus term means in practice, which payment methods British customers can usually use, how KYC and source-of-funds checks run, corrections to our pages, and signposting to UK support organisations.
We cannot help with releasing a withheld withdrawal, reversing a closed account, cancelling a bonus, overturning a casino's decision, or removing you from GAMSTOP. Those sit with the operator, its licensing body or its complaints service.

If your money is stuck at a casino

Take these steps in order — it is the sequence that tends to get results fastest, and it also builds the record you need if the dispute escalates.

Write to the casino's own support channel and ask for the specific clause your account is being held under. Keep the reply.
Check whether you have completed identity verification in full. Unverified accounts are the single most common reason a withdrawal stalls.
Ask whether a source-of-funds check is open. If it is, supply the documents requested rather than resubmitting the same ID.
Escalate through the operator's formal complaints procedure and ask for it in writing.
If the casino holds an overseas licence, such as one issued in Curaçao, ask which alternative dispute resolution body or licensing contact handles player complaints. Redress outside Great Britain is usually narrower than under a UK Gambling Commission licence — that is a material difference to understand before you deposit, not after.

Send us a summary if you like. We cannot arbitrate, but patterns across multiple readers do influence how we describe an operator on our list of researched non GamStop casinos.

Commercial disclosure, stated plainly

Some links to casinos on this site are commercial, and the publisher may earn a commission if you open an account through one. That arrangement does not buy a position, a rating or a favourable sentence. Rankings come from our own review work, and we write the limitations of every operator we cover, including the top-ranked one. If you think a page reads like an advert rather than an assessment, that is exactly the sort of message we want.

Three operators readers ask about most

A large share of the post that reaches this address concerns the same handful of names and, almost always, the same thing: the headline bonus figure and what has to happen before any of it becomes withdrawable cash. Short answers below; the full reviews carry the detail.

Betmica

Betmica sits at the top of our list with an editorial rating of 10.0, and its advertised welcome offer is the largest headline figure we cover: 570% up to £5,700 plus 270 free spins. Two conditions matter more than the percentage. First, that maximum is a ceiling, not a typical outcome — reaching it requires a deposit far above what most readers put in. Second, a matched bonus of that size carries a wagering requirement, and until it is met the bonus balance is not yours to withdraw. Before depositing, check the playthrough multiple, whether it applies to bonus only or deposit plus bonus, the maximum stake permitted per spin while a bonus is live, the expiry window, and any cap on what can be cashed out from bonus winnings. Limitation: percentage-led offers of this scale are the hardest to clear, and a large notional bonus is worth less than a modest one with softer terms.

Kikibet

Kikibet is rated 9.8 and advertises 350% up to £5,555 with 300 free spins. It draws questions because the offer is quoted in pounds, which readers reasonably take as a signal of GBP account support. Verify that before you fund anything: quoting a sterling figure in marketing is not the same as holding your balance in sterling. If the account operates in another currency, your debit card or e-wallet provider may apply a conversion charge on the way in and again on the way out. Limitation: free-spin packages are frequently drip-fed across several days and locked to named slots, so the headline count overstates what is available on day one.

Betninja

Betninja also carries a 9.8 rating, with a flatter offer: £1,000 bonus and 100 free spins for all new players. The appeal is legibility — a fixed sterling cap is easier to reason about than a four-figure percentage. The usual checks still apply: minimum qualifying deposit, wagering multiple, game contribution weighting, and the maximum bet allowed while the bonus is active. Limitation: "all new players" describes the marketing scope, not eligibility. Country restrictions, duplicate-account rules and payment-method exclusions can still rule you out, and those sit in the terms rather than the banner.

How the advertised offers compare

Casino	Editorial rating	Advertised welcome offer	Currency shown
Betmica	10.0	570% up to £5,700 + 270 free spins	GBP
Kikibet	9.8	350% up to £5,555 + 300 free spins	GBP
Betninja	9.8	£1,000 bonus + 100 free spins	GBP
WinnerIsland	9.7	Up to €1,000 + 100 free spins	EUR
Zombillion	9.7	250% up to £4,000 + 200 free spins	GBP
Smash Casino	9.7	600% up to €10,000 slots package	EUR
Nightluck	9.6	805%, €6,400 + 280 free spins	EUR
CoinPoker	9.6	150% up to $2,000	USD
Rivo	9.6	1000% up to €10,000 + 25% cashback	EUR
Daytonaspin	9.6	255% up to £4,500 + 255 free spins	GBP

Ratings are our own editorial scores, not customer-review averages. All offers are as advertised by the operator and subject to change; the operator's current terms override anything summarised here. Figures checked 23 September 2026.

Money questions we answer regularly

Costs and cash movement generate more email than any other topic, so here is the short version before you write.

What it costs to take part. Nothing to browse or compare. Playing costs whatever you deposit and stake, and that money is at risk. A deposit bonus is not free money — you must fund the account to trigger it, and the bonus portion is conditional until wagering is complete.
Minimum deposits. Set per casino and sometimes per payment method. A bonus may require a higher qualifying deposit than the site's general minimum.
Paying in. Debit cards, bank transfers, e-wallets and, at some sites, cryptocurrency are the routes you will typically meet. PayPal is not widely available at casinos outside the Great Britain licensing regime, so treat any claim of it as something to confirm on the cashier page before you rely on it. Card acceptance varies by issuer as well as by casino.
Fees and conversion. The casino may charge nothing while your bank still applies a non-sterling transaction fee. If the account is held in euros or dollars, expect conversion on deposit and again on withdrawal. Crypto adds network fees and price movement between sending and settling.
Getting paid out. Withdrawal processing is usually split into an internal review period followed by the payment rail's own timing. E-wallets and crypto tend to settle quickest, cards and bank transfers slower. Daily, weekly and monthly withdrawal limits are common, and large wins may be paid in instalments.
Verification. Expect KYC — photo ID, proof of address, sometimes proof of payment method. Larger or unusual activity can trigger source-of-funds checks. Completing this early, rather than at the point of cashing out, avoids most delays.

What these sites actually offer

If your question is about content rather than cash, it usually falls into one of these categories. We cover each in our reviews.

Slots — the bulk of most libraries, ranging from low-volatility titles that pay small and often to high-volatility games with long dry spells. RTP is the long-run theoretical return and says nothing about a single session.
Progressive jackpots — pooled prizes that grow across players. Often excluded from bonus play or capped in the terms.
Table games — blackjack, roulette and baccarat in digital form. These frequently contribute less than slots towards wagering, sometimes as little as nothing.
Live dealer rooms — real croupiers streamed in real time, with the same reduced wagering contribution in most bonus terms.
Mobile play — browser-based at most sites rather than a downloaded app, which affects how offers and limits appear on a small screen.

Software providers, game counts and specific titles differ by operator and change often, so we describe what we can verify rather than publishing catalogue numbers.

Sports betting alongside the casino

Several of the operators we cover run a sportsbook next to the casino, and readers email us confused about how the two interact. The common points: pre-match and in-play markets, accumulators, bet builders and cash-out are standard features; esports markets appear at some sites; and free bets usually carry minimum qualifying odds, often around 1.50 or higher in decimal terms, with the stake not returned in winnings. Where a shared wallet is in use, casino and sportsbook draw on one balance — which means an active casino bonus can restrict sports betting, or vice versa. CoinPoker sits apart from the rest here, being poker-led and dollar-denominated, and its 150% up to $2,000 offer is structured for a different kind of play again.

Eligibility, licensing and GAMSTOP

You must be 18 or over to gamble in Great Britain, and to use this site. Casinos not on GAMSTOP are, by definition, not licensed by the UK Gambling Commission; the GAMSTOP scheme is a condition of that licence, so any operator participating in it is a UKGC licensee. Sites outside the scheme hold overseas licences instead, Curaçao being the most common among those we review. Accepting British customers is not the same as being authorised to serve the British market, and that distinction carries real consequences: complaint routes, dispute resolution and consumer protection are weaker than under a Great Britain licence.

Note also that GAMSTOP applies to operators licensed in Great Britain, which is a narrower area than the UK as a whole. Registering with the scheme commits you to an exclusion period of six months, one year or five years, and it cannot be lifted early. If you are currently self-excluded, we would encourage you to let that period run rather than route around it. We will not help anyone circumvent an exclusion, and we do not treat gambling as a way to make money or fix a financial problem.

Blocking software and bank-level gambling blocks close the gap that GAMSTOP does not cover, and free, confidential support is available from GamCare on 0808 8020 133. Deposit limits, loss limits and account self-exclusion tools offered by individual casinos are worth setting on day one, not after a bad week.

Writing to us — what to include

You do not need a formal format, but these details let us respond usefully first time instead of asking follow-up questions.

The casino name and the page on this site your message relates to.
What you were told, and by whom — screenshots of support chat or the clause quoted to you help enormously.
Dates, in day/month/year form.
Whether verification is complete on your account.
What outcome you are hoping for from us, so we can say straight away whether it is something we can do.

Press, partnership and content enquiries go to the same address — put the purpose in the subject line and it will reach the right desk. Corrections are handled by the editorial team under Gwenllian Roberts and, where a claim turns out to be wrong, we amend the page and note the date of the change rather than quietly editing it.

Before you write, check the review

Most bonus and payment questions are already answered in the individual write-ups, and the comparison of operators we have researched is the quickest route to the specifics. If the answer is not there, or the terms have moved since we last verified them, that is genuinely worth an email — reader corrections are one of the main reasons our pages stay accurate. Take your time over the decision either way; no offer on this site is worth rushing a deposit for.

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